In this week’s episode I speak to Clive Grinyer, Head of Service Design at the Royal College of Art.
Tune in now to hear us chat about the value of digital product design and design’s value in leading customer experience.
Clive also shares his thoughts about why we all need to have a role in design and why fundamentally, leadership is about knowing you're probably
Key takeaways include:
● The importance of service design
● Why we all need to play a role in design
● The power of non hierarchical collaboration
● The benefits of using an agile sprint model
● How to make teams really innovative and not fear failure
Clive is a design consultant working with a variety of organisations on service design and innovation and has led corporate design teams at
Barclays, Cisco, Samsung and Orange France Telecom.
Clive has been a visiting lecturer at the RCA and is a Visiting Professor at Glasgow School of Art. He was a trustee of the Royal Society of Arts
(RSA), is the author of the book "Smart Design" and lectures internationally on design, technology and customer experience.
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